Frequently Asked Questions

How much does this expeince cost?

Our Photoshoot Experience with Santa costs $275 


When you arrive our cast of characters will take you on a journey. We will get family portraits before Santa comes to visit. Then Santa will make his grand appearance and play out the childhood story of Old St Nick. 


This includes one of your favorite images for free as a gift from Santa.


Add ons:


Custom 5x7 Christmas Postcards: $75 for a pack of 25

You choose the image and custom greeting.

Includes Digital Image


Custom 8 x 11 photo album: $250

Comes with 15 pages of images

Add digital images for $150

Add a second Album for $175


14x20 Canvas Print: $175

14x20 Canvas Print with Floating Wood Frame: $250

Includes Digital Image


Digital Images: $25 each

fully edited high resolution images max of 3000 x 1730 pixels and 72dpi

Social Distancing with Santa

This year will no doubt be different but we are dedicated to making your images special. Even though you will be 6ft apart from Santa you will still be able to experience the big guy in a memorable way that also captures this moment in history. 


If someone in your household has been exposed to someone with COVID-19 or is showing signs or symptoms of COVID-19, we ask that you stay at home so as not to expose Santa, our staff, and/or other children. Signs and symptoms include but are not limited to: fever of 100.4 or higher, chills, cough, shortness of breath, difficulty breathing, fatigue, muscle, and body aches.


If you need to reschedule your appointment due to sickness we can arrange that but we do require that you follow CDC guidelines in order to reschedule. 


In the event that you are unable to make your scheduled appointment due to general sickness, COVID-19 signs and symptoms or any other reason please let us know as soon as possible and we will do our best to accommodate.


If you are exposed to COVID-19 or test positive you can reschedule if you follow CDC guidelines and quarantine for 14 days since exposure with no symptoms and no fever without fever reducing medication. 

What to Expect During Your Shoot

Arrive to our West Oakland location and you will be greeted by one of Santa's helpers who will show you were to park your car safely. Make sure you come early so you don't miss out on your private experience. 


Your whole family will then walk down a magical snow covered forest to Santa's realm. You will be brought into our enormous space where a victorian living room set has been design specially for you. From a safe distance Santa will come join you on in the scene and drop off some presents under the tree and eat some cookies and milk. You are dedicated 15 minutes for your entire family on set with Santa. This is where the magic happens. 


Choosing Images

After you leave Christmasville look out for an email that night with all your unedited images from the day in a private gallery. You will then have 2 days to choose your favorite images. They will then be edited and sent back to you in no later then 2 weeks time.


If you forget to choose your images within 2 days of receiving your gallery, our staff will choose for you. As you get one photo with your experience, we want to ensure that you receive it in a timely manner.


All additional prints and products you will get to choose after you see your images. We offer custom Christmas Cards and photo albums along with digital images. 

Cancellation Policy

If you are unable to make your appointment we require at least a 72 hour notice. We will first try to reschedule you for a later date and if that is not an option then we can put your payment towards a future family portrait session in the spring or fall. We do not offer refunds at this time. 


If you do not provide notice within the time requested above then you forfeit any rescheduling efforts and will pay in full. 

Newborns, Children, Adults, Pets

Unfortunately Santa will not be able to hold any infants or children this year. We will need to practice social distancing to keep everyone safe. So please be prepared to join in the images with your children to hold them and experience the photoshoot as a family. 


Don't have any children? Not a problem. Many adults and couples love to stop by and get photos with Santa.We love how creative some of you get! It's super fun!


Have fur babies? Great! Let us know ahead of time so we can prepare a pet friendly environment for you. 

Accessibility and Special Needs

If there is a member of your party that needs accessibility please let us know ahead of time so we can prepare the most positive experience possible for you and your family. We make sure you are greeted at your car and provide a ramp up to the photo area for easy wheel chair access.


We are located in the Heart of West Oakland near W Grand Avenue and Mandela Pkwy. Once you arrive we will show you where to park. There is a spot reserved for you, free of charge, that will be watched by our security during your visit to ensure that your car stays safe. 

What should I wear?

We encourage you to dress up and get creative. Some of our favorite photos is of the whole family in matching pajamas! We do not allow outfit changes due to the limited time you have on set, but we do suggest bringing a jacket just incase it gets cold inside.